Looking for an AmeriFreight review that gets straight to the point? We’ve analyzed their services and transparency in pricing and sifted through customer feedback to answer the most important question: ‘Is AmeriFreight reliable for auto transport?’ Dive into our findings to see how AmeriFreight measures up in the competitive field of vehicle shipping.
AmeriFreight holds an A+ rating from the BBB, evidencing high customer satisfaction and trust, and they stand out with an industry-leading number of positive reviews on multiple credible platforms, affirming their excellence in car shipping services.
They offer a unique three-tiered pricing system with no hidden costs and utilize a cost-effective strategy through open transport and flexible scheduling, making their services affordable and accommodating different budgets and needs.
AmeriFreight provides comprehensive services, including specialized options for various vehicle types, and enhances customer assurance with thorough carrier vetting processes, quality insurance coverage, and attentive customer support.
AmeriFreight’s Reputation and Customer Satisfaction
AmeriFreight has built an impressive reputation in the Amerifreight car shipping industry, with numerous customers voicing their satisfaction with their services. Their A+ rating with the Better Business Bureau (BBB) serves as a testament to their dedication to resolving customer complaints in a timely and effective manner.
The company’s reputation is bolstered by a multitude of 5-star reviews, a topic we will touch upon next.
Most 5-star Reviews in the Industry
With a remarkable 27,372 5-star reviews, AmeriFreight outshines many competitors, clearly demonstrating its industry leadership in customer satisfaction and competitive car shipping rates. Customers consistently commend AmeriFreight’s car shipping service for its outstanding customer service, competitive pricing, and overall positive experience.
Potential customers can find these reviews on credible platforms, such as:
This enables them to make an informed decision about their choice of a car shipping company.
A+ Rating with the Better Business Bureau
AmeriFreight’s A+ rating with the BBB highlights its commitment to upholding high operational standards. This commitment extends to collaborating with carrier companies rated 4.5 or above and meeting BBB’s criteria concerning company type, tenure, and complaint history.
This rating and accreditation demonstrate a high level of customer satisfaction and trust, positioning AmeriFreight at the forefront of the auto transport industry.
AmeriFreight Pricing and Cost Factors
The pricing structure of a car shipping company plays a significant role in the selection process. AmeriFreight has a unique three-tiered pricing system, offering flexible options that cater to various customer needs. Their all-in-one pricing package includes:
This ensures that there are no hidden costs that might catch customers off guard.
They also employ a cost-saving strategy that primarily utilizes open transport and promotes flexibility with pickup and delivery dates to provide affordable car shipping services, making them one of the best car shipping companies with competitive car shipping costs.
Flexible Pricing Options
AmeriFreight offers a variety of pricing options to suit different budgets and needs. These options include the Economy option which is distance-based, with rates ranging from up to $3 per mile for in-state moves to as low as 50 cents per mile for cross-country transports.
Their adaptable pricing model empowers customers to optimize cost-effectiveness by selecting pickup and delivery locations, as well as delivery dates that best fit their schedule and budget.
AmeriFreight has developed an innovative cost-saving strategy that makes their services even more affordable. By primarily leveraging open transport and promoting flexible pickup and delivery dates, AmeriFreight can curtail expenses and boost operational efficiency. This approach not only saves customers money but also ensures that their vehicles are transported in the most efficient and cost-effective manner.
Services Offered by AmeriFreight
AmeriFreight offers an extensive array of services to accommodate the varied needs of its customers. They have the capability to transport a variety of vehicles, including:
Whether you need open or enclosed shipping, AmeriFreight has got you covered.
They also provide specialized services for unique vehicles like classic cars or boats, assuring the safe and efficient transport of all vehicles.
Open and Enclosed Shipping
AmeriFreight offers both open and enclosed shipping options to cater to different customer preferences. Open shipping involves transporting vehicles on an open-air trailer, which is a cost-effective and commonly used option. On the other hand, enclosed shipping utilizes a completely enclosed trailer to offer greater protection for the vehicle, making it a preferred option for transporting classic, antique, rare, luxury, and custom cars.
Based on your vehicle type and budget, you can select the option that aligns best with your needs.
Shipping Specialty Vehicles
Shipping specialty vehicles requires extra care and expertise, and that’s where AmeriFreight shines. They provide specialized services for unique vehicles such as classic cars or boats, offering dedicated transport options with open or enclosed transport, a specialized support team, extended hours, expedited shipping, and competitive pricing.
Whether transporting a vintage car or a jet ski, AmeriFreight is a reliable choice to handle the task proficiently.
Extra Protection and Insurance
Ensuring full protection for your vehicle during shipping is crucial. AmeriFreight understands this and offers extra protection and insurance through their AFTA gap coverage and partnership with Allied Fidelity Total Assurance. These additional coverage options provide peace of mind, ensuring that you’re covered in the event of any damage during the shipping process.
AFTA Gap Coverage
The AFTA gap coverage provided by AmeriFreight includes:
Comprehensive coverage for the deductible up to a maximum amount of $2000 for customers’ personal vehicle insurance
Compensation for lost or damaged keys up to $150
5 days of car rental for extended delivery delays
This added coverage allows customers to have peace of mind, knowing that their car shipped is fully protected during transport.
Allied Fidelity Total Assurance Partnership
AmeriFreight’s partnership with Allied Fidelity Total Assurance provides a supplemental coverage plan that includes gap protection and cash coverage of up to $2,000 towards the deductible in instances where the carrier’s insurance falls short of covering the entire cost.
This partnership guarantees extensive carrier insurance coverage for customers, adding an extra layer of security and peace of mind throughout the vehicle shipping process.
Carrier Vetting Process and Quality Assurance
AmeriFreight takes extra steps to ensure the reliability and trustworthiness of the carriers it collaborates with. They follow a comprehensive five-step vetting process to uphold stringent standards of reliability and trustworthiness. Moreover, they place a high emphasis on quality assurance and customer support throughout the shipping process, ensuring a smooth and hassle-free experience for all their customers.
Five-Step Carrier Vetting Process
AmeriFreight’s five-step carrier vetting process ensures that only reliable and trustworthy carriers are used. This rigorous process involves assessing carrier qualifications and monitoring their performance using key metrics such as on-time pickup and delivery.
By implementing such a stringent vetting process, AmeriFreight guarantees that the carriers they work with meet the highest standards, ensuring a smooth and efficient shipping process for customers.
Quality Assurance and Customer Support
AmeriFreight’s commitment to quality assurance and customer support is evident in their dedication to:
Resolving customer complaints
Upholding quality standards
Having a dedicated customer service team available for assistance
Prioritizing customer feedback and aiming to address any negative feedback within 24 hours.
This dedication to customer satisfaction guarantees a smooth and hassle-free shipping experience, distinguishing AmeriFreight from other car shipping companies.
Real Customer Experiences
Authentic customer experiences offer an insightful understanding of a company’s strengths and areas that could use enhancement. AmeriFreight has received numerous positive reviews praising their excellent service, communication, and timely delivery. On the other hand, there have been some complaints concerning communication with carriers and occasional delays.
By tackling these areas for improvement, AmeriFreight maintains its high standards and dedication to customer satisfaction.
Many customers have expressed their satisfaction with AmeriFreight’s services, praising their punctuality, reliability, and cost-effectiveness. They’ve commended the knowledgeable and accessible staff, including Jacky and Lecia, and have expressed their contentment with It’s competitive pricing and exceptional customer service.
These positive reviews reflect not only the quality of AmeriFreight’s services but also their dedication to providing a smooth and seamless shipping experience for their customers.
Areas for Improvement
While it has received numerous positive reviews, there have also been some areas identified for improvement. These include better communication with carriers and addressing occasional delays. Despite these challenges, it is committed to resolving these issues and continually improving its services.
Actively engaging with customer feedback and aiming to address negative responses within 24 hours showcases AmeriFreight’s commitment to preserving trust and resolving customer concerns.
Discounts and Special Offers
It enhances customer satisfaction by offering a range of discounts and special offers. These include:
Discounts for military personnel
Discounts for first-responders
Discounts for students
Discounts for senior citizens
Discounts for healthcare workers
In addition to these discounts, it also has a price-matching policy, ensuring that customers receive competitive pricing for their car shipping needs.
AmeriFreight’s military discount is one way the company supports service members and their families. By presenting a current and valid military ID, military personnel can receive a $35 discount on AmeriFreight’s services. Applicable to all services, this discount makes AmeriFreight a cost-effective choice for military personnel looking to ship their vehicles.
Price Matching Policy
In the spirit of competitive pricing, AmeriFreight offers a price-matching policy. They are willing to match the price quote from any other car shipping company with an A+ rating from the BBB and above-average customer reviews.
As this policy applies to all auto transport companies, including auto transport brokers, customers are assured the best possible price for their auto shipping and car shipping needs from a reliable auto transport company, ensuring a smooth car shipping experience.
From their impressive reputation and high customer satisfaction to their competitive pricing and variety of services, the company has proven to be a reliable and reputable choice for your car shipping needs.
Their commitment to quality assurance, customer support, and continuous improvement further sets them apart, backed by numerous positive reviews from satisfied customers. Whether you’re shipping a standard vehicle or a specialty car, AmeriFreight offers the services, protection, and peace of mind you need. Choose this company for a smooth, hassle-free car shipping experience.
Frequently Asked Questions
Why is AmeriFreight so cheap?
AmeriFreight can offer competitive prices by carefully selecting from a wide range of car shipping companies and providing unique discounts to customers. This helps them find the best shipping option for each individual, ensuring affordable rates without compromising on quality.
Is AF a broker or carrier?
AmeriFreight is a car shipping broker that connects customers with a network of carriers to find the best price and service. It is not an auto carrier.
How does it work?
It works as a car shipping broker, connecting customers with carriers through a vetting process to ensure timeliness and quality service. The company carefully selects and partners with reputable carriers for transporting vehicles within the U.S.
Is AmeriFreight legit?
Yes, it is a reputable car shipping company with an A+ rating from the BBB and positive customer reviews. Their almost two decades of experience and focus on customer service make them a trustworthy option.