The world of auto transport can be complex, but it doesn’t have to be. When you’re entrusting your vehicle to a transport company, you want to be sure that the service you’re receiving is reliable, efficient, and trustworthy. Montway Auto Transport promises just that. But do they deliver? Let’s dive into a Montway Auto Transport review and find out.
Montway Auto Transport is a leading auto transport broker, providing comprehensive car shipping services nationwide, with availability 365 days a year, extended operating hours, and a network of over 15,000 carriers.
Customer reviews generally perceive Montway as reliable and efficient, with positive ratings on BBB, Google, and Trustpilot, although there are instances of customer dissatisfaction primarily due to issues not directly under company control.
Montway’s pricing structure is influenced by multiple factors such as distance, vehicle size, transport type, and pickup/delivery locations, and customers are provided with a transparent, detailed quote that includes insurance coverage and no hidden fees.
Montway Auto Transport Unveiled: A Comprehensive Overview
Montway Auto Transport, a prominent player in the auto transport industry and often considered the best auto transport company, also serves as a dependable auto transport broker. Here are some key features of their service:
They ship over 200,000 vehicles annually
They offer availability 365 days a year
They operate during extended hours to accommodate various customer schedules and needs
As a broker, Montway acts as a mediator between customers and shippers, ensuring optimal shipping arrangements for clients.
The Genesis of Montway Auto Transport
Established in 2006 by Mihail Mihaylov, Montway Auto Transport started out offering shipping services for local dealerships and auctions. Today, it has grown to a company with just under 250 employees and a projected expansion to over 400 employees.
Headquartered in Schaumburg, Illinois, the company provides car shipping service for both auto shipping companies and car shipping companies across the country.
Spectrum of Services
Montway offers a diverse range of services, accommodating:
Whether you’re a private owner or a dealership, Montway has you covered. They offer both open and enclosed transport options, providing flexibility based on your needs and budget. Beyond standard door-to-door services, Montway also provides rapid shipping for those requiring quicker deliveries.
For those needing to ship their vehicles internationally, Montway collaborates with international carriers to oversee the transport process, ensuring a seamless transition from domestic to international transportation.
How Montway Stands Out
At the heart of Montway’s operations is a commitment to personalized service. From the initial quote to the final delivery, Montway works closely with customers to ensure a smooth and hassle-free experience. Their dedicated advisors collaborate with customers to oversee the shipping process, ensuring that their vehicle arrives safely and on time.
This customized service approach is made possible through Montway’s vast network of over 15,000 individually screened auto carriers. This comprehensive network enables Montway to provide reliable and flexible car shipping solutions for their clients, regardless of their location or timeline.
Evaluating Montway Auto Transport’s Service Quality
Customers generally perceive Montway Auto Transport’s service quality positively. The company has been noted for its personalized customer service and high service standards. Despite a few instances of dissatisfaction, the majority of reviews commend Montway for its fast and friendly delivery service.
Customer Testimonials and Feedback
Montway Auto Transport has garnered positive montway auto transport reviews across various platforms, including:
A 4.6-star rating from over 2300 customers on the Better Business Bureau
A 4.7-star rating from over 12,000 reviews on Google
A 4.4-star rating on Trustpilot
This reflects the commitment of the transport company to providing high-quality and reliable door-to-door transport services through innovative logistics solutions.
Customer testimonials highlight the efficiency and reliability of Montway’s services. From vehicles arriving unharmed within 3 days to rates that align with the original quote and carriers picking up vehicles within the anticipated timeframe, the feedback reflects the satisfaction of Montway’s clients.
However, like other businesses, Montway Auto Transport has faced instances of customer dissatisfaction related to issues like not physically handling vehicles, cancellation of bookings due to carrier unavailability, and retaining money as a fee.
Montway Auto Transport’s Response to Feedback
Montway Auto Transport appreciates customer feedback, viewing it as a chance to enhance and progress. The company is proactive in addressing customer concerns and works to resolve any issues that may occur during the service.
Montway’s commitment to customer service is demonstrated by their 24/7 live chat support, staffed by nine customer experience agents.
Pricing Structure Decoded
Montway Auto Transport’s pricing structure is primarily determined by the distance of the shipment. The price per mile decreases as the distance increases, with rates at approximately $1.96 per mile for up to 500 miles, $0.93 per mile for 500 to 1,500 miles, and $0.58 per mile for over 1,500 miles.
However, other factors such as the size and condition of the vehicle and the type of transport required also influence the cost. To ensure transparency in their pricing, Montway uses a car shipping calculator to calculate quotes. This takes into account:
The shipment distance
Pickup and delivery locations
Preferred shipping timeframe
Factors Influencing Cost
The cost of shipping with Montway is influenced by several factors, including:
The size of the vehicle
The type of transport selected (enclosed auto transportation vs open transport)
The pickup and drop-off locations
External factors such as seasonal variations and prevailing road conditions.
While the condition of the vehicle can impact the cost of shipping, it’s worth noting that the overall value of the vehicle, such as original purchase price or current market value, does not directly influence the shipping rate.
Montway Auto Transport is dedicated to providing transparent and accurate quotes for their services. Customers can easily obtain a quote through their car shipping calculator on the company’s website, through their Live Chat feature, or by contacting them directly at (888) 666-8929. The quote includes insurance coverage, ensuring that customers are informed about the protection of their vehicles during transport.
Montway offers a detailed breakdown of costs in their quotes, which are influenced by factors like distance, vehicle type, and chosen payment method. This transparency ensures that there are no hidden charges and that customers are fully aware of the cost of their shipment before confirming the booking.
Convenience and Accessibility
Booking a car for transport with Montway is a straightforward process. Customers can easily schedule an auto transport by contacting Montway, engaging in their online chat for assistance from a representative, or utilizing their online booking system.
Additionally, Montway offers multiple easy-to-use communication options such as toll-free and local telephone numbers, as well as live chat assistance.
Booking Process Simplified
The process to book with Montway Auto Transport involves getting a quote, making your order, and scheduling your vehicle’s pickup. If needed, customers also have the flexibility to make changes to their booking or cancel a shipping order at any time, without incurring any cost or cancellation fee, provided the order has not been accepted by a carrier.
However, in the event of a cancellation after a booking has been assigned for loading, a refund may be obtained, subject to a $249 service fee or deduction of the partial payment amount.
Montway Auto Transport offers a variety of user-friendly communication methods for its customers. These include toll-free and local phone numbers, along with live chat support. The customer service hotline is accessible 24/7, providing assistance to customers at any time of the day or night.
Customer reviews and evaluations from industry experts have highly esteemed Montway Auto Transport’s telephone customer service for its effectiveness and helpfulness. Moreover, the company also provides live chat support to aid customers with their inquiries and service requirements.
Trust and Reliability Explored
Customers view Montway Auto Transport as a trustworthy and efficient company. The company provides the following benefits to its customers:
Contingent cargo insurance, ensuring protection for customers for up to $250,000 in case the carrier’s policy is unable to fully cover a valid claim
A+ rating with the Better Business Bureau
Track record of successfully shipping over 200,000 vehicles annually
These factors indicate Montway’s strong standing in the industry.
Insurance and Peace of Mind
Each transport with Montway Auto Transport includes an Inland Marine Cargo Insurance policy of up to $100,000, and no extra charges are levied on customers for this coverage. This insurance coverage, which includes a carrier’s cargo and liability policies, as well as Montway’s ‘Contingent Cargo Insurance’ policy, ensures the protection of customers’ vehicles during transport, providing them with peace of mind.
In the event of damage to the vehicle during transportation, customers can easily initiate an insurance claim. This involves the following steps:
Document the damage with photographs.
Contact Montway to obtain the trucker’s Certificate of Insurance.
File a claim to seek resolution for the damages.
Montway effectively manages insurance disputes through its fully-staffed claims department, which guides customers through the claims process and provides mediation for a smooth resolution.
Accreditation and Industry Standing
Montway Auto Transport has achieved an A+ rating from the Better Business Bureau, one of the most outstanding ratings obtainable. To achieve this rating, a company must have been in operation for a certain length of time and achieve a minimum of 97 points. This rating signifies that Montway has exhibited trust, honesty, transparency, responsiveness, and integrity in its business practices.
In addition to the Better Business Bureau accreditation, Montway Auto Transport also holds the Certified™ designation from Great Place To Work®. This further solidifies Montway’s standing in the industry and its commitment to maintaining high standards in its operations.
Additional Services and Benefits
Montway Auto Transport extends a variety of extra services, including corporate relocation services and transport for vehicles with special conditions like non-operational cars or oversized vehicles. Whether you’re a business relocating employees or an individual with a non-standard vehicle, Montway has the capability and flexibility to cater to your specific needs.
Expedited Shipping Options
For clients requiring rapid vehicle transport, Montway provides quick shipping options with guaranteed pickup dates and quicker delivery times, albeit for an extra charge. This service significantly reduces wait times compared to standard shipping and is available for all types of vehicles.
While expedited shipping comes at a higher cost compared to standard shipping, it can be a favorable choice when time is of the essence. For individuals or businesses that need a vehicle transported urgently, Montway’s expedited shipping option ensures that their needs are met promptly and efficiently.
Handling Special Vehicle Conditions
Montway Auto Transport has the proficiency to handle a variety of unique vehicle conditions, such as classic cars, salvage vehicles, and non-starting vehicles. As a reliable auto transporter, Montway offers open, single-level trailer transport or utilizes specialized equipment when needed for oversized vehicles such as RVs and monster trucks. Customers seeking to transport these types of vehicles are advised to reach out to Montway directly for further details.
However, shipping vehicles under special conditions may incur extra charges. These extra charges would be outlined when a customized quote for vehicle shipment is provided, ensuring that customers are aware of all costs upfront and can make an informed decision.
Montway Auto Transport in Action: Real-life Shipment Stories
Montway Auto Transport has a proven track record of securely delivering vehicles across all 50 states, handling a variety of challenging situations. Whether it’s handling intricate vehicle shipping scenarios, managing special or classic vehicles, or offering expedited shipping service, the testimonials of satisfied customers attest to how Montway Auto Transport works, providing reliable and efficient auto transport services.
In conclusion, Montway Auto Transport demonstrates a strong commitment to providing reliable, efficient, and personalized auto transport services. From their comprehensive range of services and transparent pricing structure to their dedicated customer service and robust insurance policies, Montway stands out as a trustworthy and customer-centric auto transport company. Whether you’re an individual needing to transport a personal vehicle or a business with unique transport needs, Montway offers the flexibility, reliability, and peace of mind you need.
Frequently Asked Questions
Is Montway auto shipping legit?
Montway Auto Transport is a legitimate nationwide company with a strong track record, including an A+ rating and thousands of positive customer reviews from reputable sources like the Better Business Bureau and Google.
How long has Montway Auto Transport been in business?
Montway Auto Transport has been in business since 2007, and has become the nation’s leading automotive transport company.
How do I know if an auto transport company is legit?
To know if an auto transport company is legit, verify their contact information and identity, check for valid motor carrier and USDOT numbers, and look for positive reviews from reputable sources like BBB and Trustpilot. This will help ensure the company’s legitimacy.
How reliable is Sherpa Auto Transport?
Sherpa Auto Transport is highly reliable and comes highly recommended, with an A+ rating from the BBB and positive customer feedback. Their services have been consistently straightforward and dependable.
What types of vehicles does Montway Auto Transport ship?
Montway Auto Transport ships a diverse range of vehicles, including cars, trucks, SUVs, motorcycles, and classic vehicles. Whether you need to transport a family car or a vintage motorcycle, Montway has you covered.