When the time comes to transporting a vehicle from one location to another, the options available can be as varied as the vehicles themselves. Route Runners Auto Transport is one such service provider that promises to simplify this often complicated process. This company, boasting a wide array of car shipping options and a commitment to customer satisfaction, has become a talking point for many seeking auto transport services.
In this blog post, we will delve deep into what Route Runners has to offer, provide an impartial look at the pros and cons, gauge customer sentiment from various review platforms, and ultimately, help you decide if their services are the right fit for your auto transport needs. Whether you’re relocating, buying a car from a distant location, or moving a vehicle for other reasons, understanding the ins and outs of Route Runners Auto Transport is essential.
Overview of Route Runners Auto Transport
Route Runners Auto Transport positions itself as a leader in the auto and truck shipping industry, providing vehicle transportation services across the United States. Their mission is to transport your vehicle safely, efficiently, and at a fair price. The company’s slogan, “Friendly, Dependable, Fair Nation leading auto transport, plain and simple,” encapsulates their customer-centric approach to vehicle shipping.
Here’s a snapshot of what Route Runners offers:
- Open Carriers: This is the standard and most cost-effective method of transporting vehicles. The cars are loaded onto an open trailer, which can typically carry several vehicles at once.
- Enclosed Carriers: For those wanting extra protection for their vehicles, particularly luxury, classic, or sports cars, enclosed carriers shield the vehicles from the elements and potential road debris.
The main menu on their website, routerunnersautotransport.com, provides accessible information on their services, including sections dedicated to “For Your Vehicle,” “For Your Business,” “How It Works,” “Why Us,” and “FAQs.” Additionally, those looking to get a quick estimate on shipping costs can take advantage of something called the “Get a Quote Today” feature.
Route Runners emphasizes simplicity in their quote process, which is outlined as a three-step procedure on their site. Potential customers can receive an instant quote by entering just the ‘From’ and ‘To’ locations’ city or ZIP code.
A distinct feature of Route Runners is their broad spectrum of services, which caters to individual vehicle owners as well as businesses. Whether you need to move a personal car, a fleet for your corporation, or a work vehicle, Route Runners’ auto transport services span open and enclosed car transport options to meet various needs and preferences.
How Route Runners Auto Transport Works
The process of shipping a vehicle with Route Runners Auto Transport is designed to be simple and transparent. Here is a step-by-step explanation of how their service works:
- Quote Request: The first step involves getting a quote for the transportation service. This can be done easily through their website by entering the pickup and delivery locations. It’s user-friendly and designed to generate a quote quickly.
- Booking the Transport: If the quote is acceptable, you can proceed to book the transportation. Route Runners offer online booking or you can call their customer service if you prefer to set up the transport over the phone.
- Vehicle Pickup: Once the booking is confirmed, Route Runners will schedule the transport. Their door-to-door service ensures that the vehicle is picked up from a specified location, which is usually the customer’s home or a designated area agreed upon during the booking.
- Transportation: The vehicle is then loaded onto either an open or enclosed carrier, depending on the customer’s choice and the type of protection they desire for their vehicle during the move.
- Delivery: The final step is the delivery of the vehicle to its destination. Route Runners strives for timely deliveries, and throughout the process, they aim to keep the customer informed about the status of the transport.
Route Runners makes it clear that the safety and satisfaction of the customer are their top priorities. Their service includes the thorough vetting of carriers, insurance verification, and regular communication to decrease the anxiety that can come with vehicle transportation. Whether the route is across state lines or from coast to coast, their promise is a worry-free experience with professionals who are “ready to ship with Route Runners.”
This approach underlines the importance of trust in auto transport and reflects the company’s dedication to leading the way with dependable, professional and straightforward service.
Pros and Cons of Route Runners Auto Transport
Utilizing Route Runners Auto Transport comes with several advantages along with some considerations that customers may need to mull over. Here’s a comprehensive look at the various aspects of their service:
- Customer Service: Route Runners prides itself on providing excellent customer service, ensuring that clients are informed and comfortable throughout the transportation process.
- Flexibility and Options: Offering both open and enclosed transport options, the company caters to a wide range of customer needs, whether it’s for budget transport or premium protection.
- Door-to-Door Service: This service simplifies the logistics by picking up and delivering the vehicle directly from and to the customer’s location.
- Nationwide Coverage: With services extending across all 50 states, they’re capable of handling long-distance transports, including challenging routes and remote locations.
- No Hidden Fees: The quote provided includes the total cost of the service, fostering trust through transparency.
- Quick Quote Process: Their website’s easy-to-use quote tool helps customers receive a fast estimate of the transportation cost.
- Weather Dependent: While this is a common challenge in the auto transport industry, open transport options leave vehicles exposed to weather conditions, which might not be ideal for all cars or situations.
- Advance Booking Required: To ensure availability, especially during peak seasons, customers may need to book their transport well in advance.
- Limited Control Over Timelines: Despite their commitment to timely delivery, the nature of auto transport means there can be unforeseen delays due to traffic, weather, or logistics.
- Dependence on Third-Party Carriers: As a broker, Route Runners facilitates the connection between customers and carriers, which means they don’t have their own fleet. This can result in variability in the quality of the carrier assigned to the job.
While Route Runners Auto Transport showcases strengths in convenience and customer service, the potential downsides are in line with industry standards, but worth considering when making a decision. However, based on the level of customer care and the range of options they offer, many find that the pros significantly outweigh the cons.
With this balanced view of their services, customers can weigh these factors to make an informed decision on whether Route Runners Auto Transport aligns with their specific needs.
Customer Reviews and Reputation
When choosing a service provider, particularly one to handle something as valuable as your vehicle, the experiences of past customers can provide valuable insight. Route Runners Auto Transport has built a reputation within the vehicle shipping industry, reflected in customer reviews across various platforms.
Better Business Bureau (BBB): The BBB has been a vital resource for understanding a company’s reliability and customer service ethics. Route Runners Auto Transport is not currently accredited by the BBB. Reviews on the BBB website vary, with some praising the company for exceptional service and others mentioning issues. Despite the lack of accreditation, the feedback provided is crucial in monitoring their commitment to resolving customer concerns.
Trustpilot: Trustpilot hosts numerous helpful customer reviews, and Route Runners enjoys a favorable rating on this platform. Customers commend the company for their promptness and professionalism. However, like any company, they’ve experienced occasional criticisms regarding delays and communication.
Transport Reviews: Specializing in the auto transport industry, Transport Reviews displays a high rating for Route Runners Auto Transport. The reviews highlight the company’s efficient delivery and the simplicity of the driver the entire process – from getting a quote to the final delivery of the vehicle.
Sitejabber: User reviews on Sitejabber also reflect a positive sentiment towards Route Runners, with customers satisfied with the affordability and transparency of the route runner’ service.
Yelp: Though reviews on Yelp for auto transport brokers can sometimes be mixed, Route Runners Auto Transport has garnered several positive reviews for their service quality and straightforward process.
- Positive: Many customers express satisfaction with the communication provided throughout the shipping process. Users often mention the company’s professionalism, timely deliveries, and the care taken with their vehicles.
- Negative: On the flip side, some reviews note delays in pickup and delivery, with occasional lapses in communication. These experiences underline the challenges that can occur in the auto transport industry at large.
Route Runners Auto Transport has received testimonials that span from praise for their precision and customer care to the occasional hiccup in service, which is not uncommon for the industry. It’s important for potential clients to read through these reviews to gauge a comprehensive picture of the company’s offerings.
The majority of reviewers who had a satisfactory experience seem to emphasize the company team’s capabilities in handling their auto transport needs effectively, making Route Runners a commendable option for many users.
Cost and Value for Money
Understanding the pricing structure and determining the overall value for money is a critical component when selecting an auto transport company. Route Runners Auto Transport strives to offer competitive rates while ensuring the safety and security of the vehicles they transport.
Here are some key factors influencing the cost of services with Route Runners Auto Transport:
- Distance of Transport: Long-distance shipments generally cost more due to travel time, fuel, and labor.
- Type of Carrier: Enclosed transport typically costs more than open transport but offers more protection for the vehicle.
- Vehicle Size and Weight: Larger and heavier vehicles may cost more as they take up more space and add weight to the carrier.
- Seasonality: During peak seasons, like summer and holidays, prices can be higher because of increased demand.
- Pickup and Delivery Locations: Remote areas might incur additional costs compared to major cities due to the extra travel required for carriers.
Evaluating the Cost:
- Competitiveness: Comparison with industry averages shows that Route Runners’ prices are relatively competitive. They offer a range of options geared towards providing value tailored to different budgets and needs.
- Transparency: Route Runners prides itself on providing transparent quotes with no hidden fees. The price you get initially is generally what you pay at the end of the service.
- Efficiency: Part of the value calculation should include their effective communication and efficient process, which can save time and reduce potential stress.
When contrasting their pricing with the industry standard, Route Runners appears to provide a good balance of cost and service quality. Customers note that while they could find cheaper alternatives, Route Runners’ reliability and quality make the extra expense worthwhile.
Ultimately, the value for money with Route Runners Auto Transport seems to rest on reliable service and customer satisfaction. Prospective clients can take advantage of their quote system to get a cost estimate, which is a valuable first step in managing their auto transport budget.
With cost being a significant factor, Route Runners’ upfront and detailed pricing helps customers make an informed decision that aligns with their financial considerations and desired level of service.
Frequently Asked Questions
How do I prepare my vehicle for transport? Properly preparing your vehicle for transport involves several steps. These include cleaning the car (which helps in noticing any damage), removing personal items, performing maintenance checks (fluid levels, tire pressure, etc.), and disabling alarms. It’s also advisable to have not more than a quarter tank of gas to reduce weight.
Is it better to use open or enclosed transport for my vehicle? Choosing between open or enclosed transport depends on your needs and the vehicle you are shipping. If you have a luxury, classic, or especially valuable car, you may prefer enclosed transport for the additional protection from weather and road conditions. For standard vehicles, open transport is generally sufficient and more cost-effective.
What should I do if my vehicle is damaged during transport? If your vehicle is damaged during transport, it is important to note all damages upon delivery, get the driver’s acknowledgment by having them sign the bill of lading, and immediately contact the auto transport company to report the issue and initiate a claim with their insurance.
Can I ship personal items in my car during transport? Most auto transport companies advise against shipping personal items in your vehicle as these items are not covered by the carrier’s insurance. There’s also a risk of damage to the shipped car’s interior. If you need to ship items, it’s best to confirm with the transport company what’s allowed.
How long does it take to ship a car across the country? Shipping a car across the country can take anywhere from several days to a few weeks. It depends on factors such as distance, transport type, weather conditions, and the transportation company’s schedule. Getting an estimated transit time from the carrier is the best way to gauge this duration.
What is Route Runners Auto Transport BBB profile? Route Runners Auto Transport BBB profile is a business profile on the Better Business Bureau (BBB) website that provides information about the company’s accreditation, rating, customer reviews, and any complaints filed against the company.