Moving is often cited as one of life’s most stressful events, and entrusting your belongings to a moving company requires careful consideration. America First Moving presents itself as a solution to this challenge, claiming to offer a range of services for residential, commercial, and long-distance moves.
However, a critical evaluation is essential, especially when considering the company’s D+ rating and non-accreditation by the Better Business Bureau (BBB). Let’s delve into the intricacies of America First Moving to determine its legitimacy and reliability.
Pros and Cons:
- Comprehensive Services: America First Moving boasts an array of services catering to diverse moving needs, including residential, commercial, and long-distance moves.
- Online Quote Tool: The company’s website features an online quote tool, allowing potential customers to estimate their moving costs conveniently.
- Customer Support: Visible contact information suggests a commitment to customer support throughout the moving process.
- BBB Rating and Non-Accreditation: The BBB has assigned America First Moving a D+ rating, indicative of unresolved customer complaints. Moreover, the company is not accredited by the BBB, raising concerns about its commitment to ethical business practices.
- Limited Information: Despite a visually appealing website, crucial details such as the company’s history, licensing, and insurance information are conspicuously absent.
- Customer Complaints: Common complaints include poor communication, delays in delivery, damages to belongings, and disputes over unexpected fees.
America First Moving Services:
America First Moving claims to provide a range of services to facilitate the entire process of different types of moves, catering to both residential and commercial customers. It’s essential to explore the specifics of these services and the entire moving process to determine if America First Moving aligns with your particular moving needs. Below is an overview of the services offered by America First Moving:
America First Moving asserts that it is equipped to handle residential moves, ensuring a seamless transition for individuals and families relocating to a new home. Residential moving services typically include:
- Packing and Unpacking: Assistance with packing belongings securely for transport and unpacking at the destination.
- Loading and Unloading: Professional handling of loading items onto the moving truck and unloading them at the new residence.
- Transportation: Safe and efficient transportation of belongings to the designated destination.
- Assembly/Disassembly: Disassembling and reassembling furniture as needed.
- Storage Solutions: Provision of storage options for customers requiring temporary storage during the move.
For businesses looking to relocate, America First Moving claims to offer comprehensive commercial moving services to ensure minimal disruption to business operations. These services may include:
- Office Furniture Moving: Safe and secure transportation of office furniture, ensuring a smooth transition to the new location.
- IT Equipment Handling: Specialized handling of sensitive IT equipment to minimize the risk of damage during the move.
- Document and File Moving: Secure handling of important documents and files during the relocation process.
- Office Equipment Moving: Transportation of office equipment, such as printers and copiers, with a focus on preventing damage.
- Minimization of Downtime: Strategies to minimize downtime for the business during the move.
America First Movers claims to offer services for long-distance moves, catering to customers relocating across significant distances. Long-distance moving services may include:
- Cross-Country Transportation: Efficient transportation of belongings across state lines.
- Logistical Planning: Detailed planning to navigate the challenges of long-distance moves.
- Specialized Handling: Careful handling of items to withstand the rigors of a long journey.
- Delivery Timelines: Clear communication about estimated delivery timelines for long-distance moves.
In addition to the core services mentioned above, America First Moving may provide additional services to enhance the moving experience. These could include:
- Packing Materials: Supply of packing materials such as boxes, tape, and bubble wrap.
- Custom Crating: Creation of custom crates for delicate or valuable items that require extra protection.
- Storage Solutions: Temporary storage options are available for customers who need to store belongings before or after the move.
Cost and Fees:
Understanding the cost structure and associated fees of a moving company is crucial for anyone planning a relocation. America First Moving claims to offer transparency in its pricing, providing an online quote tool for potential customers to schedule the first available delivery date. However, it’s essential to delve deeper into the specifics of America First Moving’s costs and fees to ensure a clear understanding of the financial aspects of your move.
America First Moving Cost Structure:
1. Online Quote Tool:
- America First Moving’s website features an online quote tool, allowing users to input details about their move and receive an estimate. This tool is designed to provide a convenient way for potential customers to get an idea of the expected costs based on factors like the distance of the move, the size of the load, and other relevant details.
2. Factors Influencing Costs:
- The cost of a move can vary based on several factors, including the distance of the move, the volume and weight of belongings, the need for additional services (such as packing or storage), and the specific services requested (residential, commercial, or long-distance).
3. Additional Services:
- America First Moving offers various services, and the inclusion of additional services beyond the basic move can impact the overall cost. Customers should be aware of potential extra charges for services like packing, unpacking, or storage.
Potential Fees and Additional Charges:
1. Hidden Fees:
- Several customer reviews and complaints suggest disputes over unexpected fees not initially disclosed during the quoting process. Customers must inquire about any potential hidden fees and seek transparency in the pricing structure.
2. Dispute Resolution Fees:
- In cases where disputes arise regarding final costs or damages, some moving companies may charge fees related to dispute resolution. Customers should be aware of such potential charges and inquire about the dispute resolution process.
3. Cancellation Fees:
- The company’s cancellation policy may include fees for cancellations made within a certain timeframe of the scheduled move and delivery date. Understanding the cancellation policy is essential to avoid unexpected charges in case plans change.
4. Storage Fees:
- If storage services are required, customers should inquire about any associated fees, including storage duration and access charges.
5. Insurance Costs:
- While moving companies typically provide basic liability coverage, customers may opt for additional insurance for valuable or delicate items. The cost of insurance and the coverage offered should be communicated.
Tips for Customers:
- Thoroughly review the quote:
- Take the time to carefully review the online quote provided by America First Moving. Ensure that all services required are accurately reflected in the estimate.
- Seek clarification on additional charges:
- Inquire about any potential additional charges or fees that may apply to your specific move. Understanding the full cost structure is essential for budgeting.
- Get Everything in Writing:
- Request a written breakdown of the costs, including any agreed-upon services and fees. Having a written agreement can be valuable in cases of dispute.
- Understand the cancellation policy:
- Familiarize yourself with America First Moving’s cancellation policy, including any associated fees. Knowing the terms for cancellations can prevent unexpected financial implications.
- Communicate Clearly:
- Maintain clear communication with the moving company throughout the process and on the way to the new house. If there are uncertainties about costs or fees, address them before the move to avoid surprises and receive excellent service and an outstanding job.
While America First Moving’s online quote tool provides a starting point for estimating costs, customers should exercise due diligence, seek clarity on potential fees, and ensure open communication to foster a transparent and stress-free moving experience.
America First Moving Reviews:
A critical aspect of evaluating any moving company is examining customer reviews. The BBB page for America First Moving (BBB Page: America First Moving Services) provides a valuable resource for understanding the experiences of past customers. Common complaints include poor communication, delayed deliveries, damages, and disputes over undisclosed fees. The D+ rating assigned by the BBB raises questions about the company’s ability to address and resolve customer concerns satisfactorily.
Also, America First Moving, is the manager of Homesafe Transit. Both are predatory companies. Homesafe is under investigation by the Florida Attorney General’s Office and has been featured in a WPTV news story highlighting its misdeeds.
How to cancel:
Understanding the cancellation policy of a moving company is crucial, especially considering the potential challenges that may arise during the moving process. America First Moving customers should carefully review the cancellation policy, taking note of any associated fees or penalties, to ensure a clear understanding of the process.
In conclusion, while America First Moving presents itself as a viable option for those in need of moving services, the D+ BBB rating and non-accreditation raise significant concerns. The reported customer complaints, coupled with the lack of transparency regarding the company’s background, warrant caution. Potential customers are advised to conduct thorough research, request detailed quotes, and consider alternative options to ensure a reliable and stress-free moving experience.
FAQs about America First Moving:
- Why does America First Moving have a D+ rating with the BBB? The D+ rating is indicative of unresolved customer complaints. Exploring specific complaints on the BBB page provides insights into the issues faced by past customers, all in cost ended.
- What are the common issues raised in customer complaints? Common complaints include poor communication, delays in delivery, damages to belongings, and disputes over undisclosed fees.
- How does the lack of BBB accreditation impact America First Moving’s reliability?BBB accreditation signifies a commitment to ethical business practices. The absence of accreditation raises concerns about the company’s adherence to industry standards.
- Is it advisable to rely solely on internal reviews displayed on the America First Moving website? While internal reviews provide some insight, it is recommended to explore external reviews, especially on platforms like the BBB, for a more comprehensive understanding of customer experiences. Keep in mind that this company is not American Van Lines.
- What should customers consider when reviewing America First Moving’s quote? Customers should carefully review the quote provided by America First Moving, seeking clarification on any potential additional fees or charges that may arise during the moving process. Thoroughly understanding the quote is crucial to budgeting effectively for the move and finally some relief.