Introduction: Discovering Covan World-Wide Moving
When considering a move, whether it’s across town or across the globe, choosing the right moving company is crucial. It’s about entrusting your precious belongings to someone who can transport them safely to your new home. Covan World-Wide Moving, with over a century of experience in the moving industry, has been offering comprehensive moving services since 1914. Whether you are a residential customer, a corporate client, or a military member on the move, Covan claims to prioritize your peace of mind and the integrity of your move.
But what truly sets Covan apart in a market saturated with professional movers, and packers? This review delves deep into the company’s services, customer experiences, pricing transparency, and industry reputation. We’ll explore the pros and cons according to actual customer feedback, how they handle moving costs, their standing with the BBB and Trustpilot, and address some of the common questions movers like you are asking.
Armed with facts and insights, you’ll be in a better position to decide if Covan World-Wide Moving is the ideal partner for your relocation adventure. Let’s begin the journey with a closer look at the company itself and what it offers to its customers.
About Covan World-Wide Moving
Rooted in tradition and with a long-standing history of over 100 years, Covan World-Wide Moving has established itself as a notable entity in the moving industry. Originally founded in 1914, the company has grown from a small, family-owned enterprise into a global moving force. With a network of over 50 offices across 17 states and one U.S. territory, along with more than 400 agents worldwide, they offer an extensive range of moving services suited to a variety of client needs.
Their versatility is showcased through an array of services, including household moves, corporate relocations, government and military moves, international transfers, and commercial moves. This diversification ensures that, regardless of the moving challenge, they have the expertise to handle it effectively.
Facilitating a stress-free move, Covan provides customizable moving amenities. A notable feature of their service is the option for clients to opt for in-home or virtual consultations. This initial consultation is key to building a moving plan tailored to the specific needs of each customer. Adding to the customer experience, the company operates at hours that cater to the working individual, including Saturdays, which underscores their commitment to accommodating clients’ schedules.
Moreover, Covan has integrated modern technology into its customer interface with a free quote request service available on their website. Potential movers can detail their specific needs, including service type, move size, and preferred dates, ensuring that their moving quote is as accurate and personalized as possible.
In terms of accessibility, Covan’s toll-free number facilitates ease of communication and highlights their customer service focus. It should be mentioned, however, that the virtuous claims of a company with such historic standing should be weighed against customer experiences and industry reviews, an aspect we will cover in more detail later in this review.
With a promise to make moving experiences smooth, efficient, and reliable, Covan World-Wide Moving asserts itself as a company built on legacy and driven by customer satisfaction.
Covan’s Products and Services
Covan World-Wide Moving offers a comprehensive suite of moving services that cater to a broad range of needs, reflecting their century-long experience in the industry. Their services are designed to address the various challenges that come with relocation, whether you are an individual, a family, or a business. Let’s dive into the details of what Covan provides:
Residential Moving Services:
- Local Moves: Covan accommodates short-distance relocations with a focus on swift and secure transport of household items.
- Long-Distance Moves: Built for interstate or cross-country relocations, these services are tailored to manage the complexities of traveling long distances.
- International Moves: With a global network, Covan facilitates overseas moves, ensuring compliance with international regulations and customs.
Corporate Relocation Services:
- Employees and companies can benefit from relocation packages that streamline the process of moving for work, minimizing downtime and maximizing productivity.
Government and Military Moving:
- Offering specialized services for government and military personnel, Covan is acquainted with the specifics of such moves, including adhering to the necessary protocols and clearances.
Commercial Moving Services:
- Businesses in the process of expanding or relocating can tap into Covan’s expertise in moving office equipment, machinery, and essential documents with minimal disruption to operations.
- Covan offers secure storage solutions for items that need to be held temporarily or long-term, providing a variety of options to suit different storage needs.
- Recognizing the time and effort that goes into packing, Covan provides full-service packing as an add-on, using quality materials and skilled professionals to protect valuables during the move.
In addition to these main categories, Covan offers specialized services to further accommodate clients’ unique moving situations. This includes services like:
- Custom Crating: For items that require extra protection, custom crating is available to safeguard against damage during transit.
- Vehicle Shipping: As part of a moving package, Covan can arrange for the transport of personal vehicles, which is particularly useful for long-distance and international moves.
- Piano Moving: With a focus on specialty items, the company provides expertise in moving pianos and other large, valuable items securely.
To facilitate these services, Covan employs a fleet of maintained vehicles and a team of trained moving professionals. They emphasize the importance of every stage of the moving process, from the initial inventory to the final delivery, ensuring that each client’s possessions are treated and packed with care and respect.
The range of services offered by Covan World-Wide Moving indicates a commitment to versatility and customer care, aiming to deliver a full-scale, hassle-free furniture moving experience. Their adaptable offerings position them as a single-source solution to the multiplicity of moving challenges faced by their diverse clientele.
Pros and Cons of Using Covan World-Wide Moving
When evaluating a moving company, it’s vital to weigh both the positive and negative facets of the service. For Covan World-Wide Moving, the feedback from various customers and sources paints a picture of the company’s performance. Here’s a balanced look at the pros and cons:
- Legacy of Experience: With over a century in the business, Covan carries with it a sense of trustworthiness and industry know-how.
- Wide Range of Services: Their spectrum of services covers virtually every type of move, from local relocations to international logistics, including specialized services for military and government personnel.
- Customizable Packages: The ability to customize moving services ensures that clients only pay for what they need. This flexibility can lead to more cost-effective moving solutions.
- Global Network: Having a vast network of agents and offices allows Covan to handle moves nearly anywhere in the world, making them a one-stop-shop for moving and storage needs.
- Varying Customer Experiences: While many reviews praise the professionalism and efficiency of Covan, some customers have reported negative experiences, citing issues such as delays, damaged goods, and poor communication.
- Inconsistent Pricing Transparency: There have been occasional complaints about the lack of clear pricing and unexpected costs cropping up after service agreements are made.
- Availability Limitations: Depending on the relocation area, some customers have found it challenging to schedule their move within their desired timeframe due to high demand or limited resources in certain regions.
Customer Reviews and Experience Highlights:
- Positive Reviews: Many customers highlight the courteous and professional demeanor of the Covan staff, as well as their punctuality and careful handling of belongings.
- Criticism and Complaints: On the flip side, some reviews point out issues with customer service responsiveness post-move, especially when dealing with claims for damaged or lost items.
It’s crucial to take these pros and cons into account, treating them as indicators rather than definitive representations of what every customer will experience. Individual experiences with Covan World-Wide Moving may vary widely, and often the moving experience can be influenced by specific circumstances and the nature of the move itself.
In summary, while Covan World-Wide Moving receives commendation for its wide service range and established reputation, prospective customers should approach the service with a clear understanding of their moving needs and a thorough discussion with the company’s representatives to set accurate expectations and mitigate potential issues.
Covan’s Moving Costs and Transparency
Discussing costs and transparency is essential when evaluating a moving company since relocation expenses can add up quickly, and budgeting accurately is critical for consumers. Covan World-Wide Moving navigates this concern with several approaches to provide clarity and fairness in their pricing.
Firstly, Covan invites potential customers to utilize their free quote service, available on their website. This service encourages customers to detail their specific moving needs, which helps in providing a more precise estimate. By factoring in the service type, move size, dates, and locations, customers can receive personalized quotes that better reflect the likely cost of their move.
An aspect that the company emphasizes is the customizability of its moving packages. This allows clients to tailor services to their budget and not pay for unwanted extras. For example, someone might opt for packing services but decline storage solutions. However, it’s worth noting that while the initial estimates can provide a ballpark figure, the final cost may vary due to unforeseen circumstances like access issues or missing additional items.
From the data gathered, the average move cost with Covan World-Wide Moving is estimated to be around $8,350, based on reviews. However, this average should be taken cautiously as every move is unique, and costs can fluctuate based on various factors such as distance, volume of goods, and additional services required.
Despite the effort to be transparent, there have been reports of unexpected costs and challenges in communications regarding billing. While some customers report satisfactory dealings, others have mentioned discrepancies between initial quotes and final charges.
To their credit, Covan World-Wide Moving addresses these issues by advocating for open communication channels and recommends that customers bring up any financial concerns or queries both before and during the moving truck call process.
In conclusion, while Covan attempts to provide cost transparency and works to adapt their services to different budgets, prospective clients are encouraged to discuss their quotes in detail and be prepared for potential variations in the final invoice. It is beneficial for customers to actively engage with the company to ensure that the moving experience aligns with their financial expectations and needs.
The BBB and Trustpilot Stance on Covan World-Wide Moving
Covan World-Wide Moving’s standing with the Better Business Bureau (BBB) and Trustpilot provides insightful perspectives into the company’s credibility and customer satisfaction rates. These platforms are crucial for consumers to gauge a business’s trustworthiness and to make informed decisions based on previous customer experiences.
The Better Business Bureau (BBB): Covan World-Wide Moving, Inc. is accredited by the BBB, and this signifies that the company meets the accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. The BBB assigns ratings from A+ (highest) to F (lowest), and as of the latest check, Covan maintains an A+ rating. This rating takes into account factors such as the company’s complaint history, time in business, transparent business practices, and any licensing and government actions known to the BBB.
The BBB profile for Covan does show customer complaints, but it also reveals the company’s willingness to engage with customers and address these issues. Complaints range from service-related issues to billing and collection disputes. However, it’s important to consider that the presence of complaints alone isn’t necessarily a red flag as long as the company is responsive and works toward resolution.
Trustpilot: On Trustpilot, Covan World-Wide Moving does not have a significant presence, and reviews are limited. In the absence of a substantial number of reviews on Trustpilot, potential customers may turn to other sources such as Yelp, Google reviews, or industry-specific review sites for additional feedback.
For potential customers, these standings are encouraging as they suggest a level of service and professional integrity upheld by Covan. However, it is prudent for customers to read through both positive and negative reviews to understand the nature of any issues that may arise and how the company responds to them.
In summary, while the high rating from the BBB is reassuring, and the worst company and lack of reviews on Trustpilot is not inherently negative, consumers should still perform thorough research, including reading detailed customer experiences, when evaluating Covan World-Wide Moving for their own relocation needs.
Covan World-Wide Moving Review FAQs
When considering a moving service provider, prospective clients tend to have a myriad of questions. These frequently asked questions help clarify important aspects of the offerings of a company such as Covan World-Wide Moving. Here are some of the common queries people often seek answers to:
What types of moves does Covan specialize in?
Covan has developed a robust service suite that caters to a range of moving types including local, long-distance, international, corporate relocation, government and military moves, and commercial relocations.
Is there a way to estimate how much my move will cost with Covan?
Covan offers a free quote request service on their website wherein customers can provide details about their move to get an estimated cost. While this can provide a baseline, it’s advisable to discuss specific needs and possible additional factors that could affect the price.
How does Covan handle packing and does it offer storage solutions?
Customers can opt for Covan’s full-service packing, which employs quality materials and professional tactics for secure packaging. For storage needs, the company offers a variety of solutions, ranging from temporary to long-term options, in secure facilities.
Are there specialized moving services available, such as for pianos or vehicles?
Yes, Covan provides specialty moving services that include but are not limited to custom crating of boxes, piano moving, vehicle shipping, and handling other valuable or oversized items with care and expertise.
How does Covan deal with complaints and challenges during the moving process?
The company indicates a commitment to resolve difficulties promptly and maintains a customer service line for real-time assistance. However, it’s worth noting that while response rates to BBB complaints are good, individual resolutions may vary.
By providing transparent answers to these questions, a moving company can build trust and set realistic expectations for their service. Companies like Covan that take the time to address such inquiries make it easier for clients to make informed decisions about their moving services.