In the world of long-distance moving, one company stands out among the rest: Colonial Van Lines. With a multitude of positive reviews and a reputation for excellent service, Colonial Van Lines has earned its position as the top-ranked company in the industry. But what makes Colonial Van Lines the ideal choice for your next move? Let’s delve into the customer experience, services, costs, and more in this colonial van lines review.
- BBB A+ Rating & Accredited
- $300 Million Debt Settled
- $8,000 Minimum Debt
Key Takeaways
Colonial Van Lines has received positive feedback from customers for their cost-effective, efficient services and customer service.
Customers can get a free quote by providing an inventory list and visual property inventory with the option of non-binding or binding estimates.
Colonial Van Lines offers comprehensive full service options including packing, storage solutions, insurance coverage and more to ensure customer satisfaction throughout the move process.
Colonial Van Lines at a Glance: What Do Customers Really Think?
Customers have given Colonial Van Lines overwhelmingly positive feedback. The company is commended for its ease of use, cost-effectiveness, and efficient movers. Monica, a satisfied customer, found their services to be top-notch and cost-effective. Similarly, Eleanor echoed Monica’s sentiments, praising the movers’ efficiency and citing the company’s competitive rates as a key benefit.
A proactive approach to addressing customer reviews reflects the company’s commitment to customer service. They express gratitude for positive feedback and reaffirm their dedication to delivering excellent service in all future endeavors. This dedication extends to resolving issues, as customers have expressed satisfaction with the company’s resolutions, including adjustments in total charges to address delays. A customer service representative plays a crucial role in maintaining this level of commitment.
Unveiling the Costs: A Breakdown of Colonial Van Lines Charges
Several factors influence the cost of a move with Colonial Van Lines, including moving dates, the distance of the move, and the volume of items being moved. The company includes taxes, fuel charges, and labor costs in their moving quotes, providing customers with an all-inclusive estimate.
For example, a two-to-three-bedroom home being moved from San Francisco, California to Tampa, Florida might cost between $1,158 and $2,300.
Estimating Your Move: How to Get a Free Quote
Getting a complimentary quote from Colonial Van Lines is straightforward. Visit their official website or download their free app, then fill out a form with your current residence zip code and essential move details. To get the most accurate quote, you’ll need to provide a comprehensive inventory list, the total weight of your items, a visual inventory of your property, and your contact information.
The Colonial Van Lines app streamlines the quote process by allowing you to capture images and videos of your belongings and provide specific moving instructions. The company determines moving costs by assessing the total weight of your belongings, offering both non-binding and binding moving estimates.
Understanding Additional Fees
Despite Colonial Van Lines’ efforts to provide an all-inclusive quote, your move might involve additional costs. For instance, you may incur charges for the packing materials used during your move. Also, if extra steps or services are needed during your move, such as packing, unpacking, or furniture assembly, they may impact the overall cost of your move.
To avoid unexpected expenses, it is important to carefully scrutinize the terms and request a comprehensive breakdown of fees upfront.
The Full Spectrum of Services Offered by Colonial Van Lines
Colonial Van Lines is not just a moving company, it offers a full spectrum of services. They provide comprehensive packing services, ensuring meticulous care when packing all your belongings. The company uses high-quality packing materials, including bubble wrap, wrapping paper, packing peanuts, foam wrap, and mattress covers to protect your items during the move.
In addition to packing, Colonial Van Lines also offers convenient storage solutions tailored to various needs. They also provide insurance coverage to safeguard your belongings during the move, offering you peace of mind.
Packing Perfection: Colonial Van Lines’ Approach to Securing Your Belongings
Colonial Van Lines offers a range of services in terms of packing, including single item pack, kitchen-pack, and comprehensive full-pack for all your belongings. They use diverse packing materials such as bubble wrap, packing paper, and packing peanuts to ensure the safety of your items during the move.
Colonial Van Lines takes extra precautions with valuable and fragile items, using specialized materials and clearly labeling these items as fragile. For large items, like furniture, they may:
Disassemble them if necessary
Securely pack each piece
Ensure the safekeeping of small parts like screws and bolts in labeled bags for easy reassembly after the move.
Storage Solutions: Short-Term and Long-Term Options
Colonial Van Lines can meet your needs whether you need short-term or long-term storage. They offer storage solutions for various timeframes, accommodating customers who need to store their belongings during transitional periods. The pricing for their long-term storage solutions varies between $1,850 and $5,500, depending on the distance and size of the move.
Colonial Van Lines is a prominent player in the moving and storage industry, offering storage solutions that include a range of storage services, such as commercial storage services, packing, furniture assembly and disassembly, and the actual storage. They also provide account management services and collaborate with partner storage facilities across the country to ensure the safety and protection of your items during storage.
Navigating the Booking Process with Colonial Van Lines
You can easily book your move with Colonial Van Lines by visiting their official website and filling out the online quote request form. Once you have your quote, it is possible to negotiate with the company to ensure you are getting a fair price. To ensure a smooth moving process, it is advisable to book your move at least one month in advance.
The booking process, guided by a moving coordinator, involves the following steps:
Gathering quotes
Scheduling the move
Providing move details
Receiving a quote
Confirming the booking
Arranging any extra services or instructions for the move
To confirm your move date, simply provide them with the specific date you would like to move.
Moving Across States: The Long Distance Move Experience
Colonial Van Lines refers to long distance moves from one state to another as long-distance moving services, and also offers international moving services. These services are designed to assist customers in relocating between distant locations efficiently. They specialize in managing both residential and commercial relocations, including corporate relocation services, ensuring a seamless and efficient moving process.
The company guarantees the security of items during long-distance relocations through:
Proficient packing
Padding for protection
Careful handling of small valuables
Provision of insurance
Securing the moving truck
However, customers have reported mixed experiences, so it’s recommended to conduct thorough research and review reading before making a decision.
The Colonial Van Lines App: Revolutionizing Your Moving Experience
The Colonial Van Lines app, a free moving service application, is designed to oversee different aspects of your move. It offers the ability to order packing supplies, record special handling instructions, and provide a standard checklist for relocation preparations. The app has garnered a rating of 2.2 on the Google Play Store and 3.2 on the App Store, reflecting its usefulness to customers.
The app allows users to send videos, photos, and special instructions directly through the app, streamlining the data collection for a precise estimate. The virtual visual move estimator feature simplifies the process of obtaining long-distance moving quotes, enabling users to do so seamlessly through their iOS or Android devices.
Handling the Unexpected: Dealing with Delays and Issues
Ensuring a smooth moving process for its customers is a commitment of Colonial Van Lines. In case of unexpected delays or issues, they keep customers informed through various communication channels such as phone calls, emails, and their website. They also provide insurance coverage to compensate customers for any damage that occurs during the moving process.
The company takes several measures to mitigate potential issues, such as:
Following comprehensive packing guidelines
Utilizing appropriate materials to protect valuables
Employing specialized handling for high-value items
Providing insurance options
Securing the moving truck
Ensuring thorough training for their movers
From First Call to Final Box: Customer Service Throughout the Move
Maintaining customer satisfaction at every stage of the moving process is a dedication of Colonial Van Lines. From the initial contact to the final delivery, the company provides comprehensive full-service options and consistently maintains positive ratings and user reviews.
The company upholds communication with customers throughout the move by offering the Colonial Van Lines App, which streamlines the process of requesting quotes and receiving updates on move progress. However, some customers have expressed dissatisfaction with the communication and response quality.
The Truth Behind the Negative Reviews
Despite receiving numerous positive reviews, Colonial Van Lines has had some customers express concerns. These typically include:
Inadequate communication skills
Delayed delivery
Damaged items
Miscommunication regarding delivery windows and pricing
Higher-than-anticipated prices
However, Colonial Van Lines addresses negative reviews proactively. They extend apologies for any inconveniences and frequently propose solutions to address customer concerns.
Colonial Van Lines vs. Other Moving Companies: A Comparative Analysis
With its comprehensive array of services and user-friendly app, Colonial Van Lines sets itself apart from other moving companies. However, it may be perceived as less reliable than other national movers.
The pricing for services at Colonial Van Lines can vary. It’s recommended to collect at least three quotes from different moving companies for comparison. The company’s customer service has elicited a range of feedback, with some customers citing professionalism and satisfactory service, while others expressed dissatisfaction.
How to Prepare for Your Move with Colonial Van Lines
Efficient packing and organization are involved in preparing for a move with Colonial Van Lines. They recommend using bubble wrap or packing paper to protect fragile items, adding padding to the bottom of boxes, and wrapping artwork in bubble wrap.
Before your moving day, be sure to prepare a bag for essential documents and valuable items that you’ll transport personally. Important documents related to the move, such as the contract, insurance documents, and the Non-Binding Estimates document for the total moving cost, should also be prepared. We wish you success in all your future endeavors, including this move.
Summary
In conclusion, Colonial Van Lines stands out in the moving industry for its comprehensive services, positive customer reviews, and commitment to customer satisfaction. From packing to storage, they provide a full range of services to ensure a smooth moving experience. However, it’s advisable to conduct thorough research, compare quotes, and understand all charges before booking your move.
Frequently Asked Questions
How long has Colonial Van Lines been in business?
Colonial Van Lines has been in business for more than 50 years, providing dependable out-of-state moving services since 2003.
Who is the largest van line?
According to Largest Moving Companies in the U.S., United Van Lines is the largest van line.
Who owns United Nation Van Lines?
United Van Lines is the owner of United Nation Van Lines.
Is International Van Lines a carrier or broker?
International Van Lines is both a carrier and a broker, serving all 50 states and handling moves in any location. However, its range as a carrier for domestic moves is limited.
What kind of packing services does Colonial Van Lines provide?
Colonial Van Lines provides comprehensive packing services, from single items to a full-pack of all your belongings, making relocating easy and stress-free.