When selecting an auto transport service, you’re likely seeking one simple answer: Is Sherpa Auto Transport dependable? This Sherpa Auto Transport review takes a no-nonsense approach to evaluating their reliability, cost, and customer feedback. We explore the ins and outs of their service, providing you with the essential information you need, stripped of any fluff.
- BBB A+ Rating & Accredited
- $300 Million Debt Settled
- $8,000 Minimum Debt
Key Takeaways
Sherpa Auto Transport offers a range of services, including door-to-door transport within the 48 contiguous US states and Hawaii, specialized for sedans, SUVs, pickup trucks, and vans, with clear pricing models highlighted by their Price Lock Promise.
Dedicated to transparent and accurate pricing, Sherpa Auto Transport avoids hidden fees and introduces unique offerings such as the Clean Car Guarantee and a thorough vetting process of carriers to ensure safety and reliability.
The company receives consistent praise for its high-quality customer service, but areas such as communication and customer service are identified as potential areas for improvement based on customer feedback.
Sherpa Auto Transport in Detail
Established with the aim of redefining the auto transport industry, Sherpa Auto Transport has quickly emerged as a significant player. Their commitment to quality service is echoed in the positive Sherpa auto transport reviews they’ve received since their inception. Offering a wide range of services, Sherpa caters to a diverse clientele, transporting everything from:
sedans
SUVs
pickup trucks
vans
within the 48 contiguous US states and between Hawaii and the mainland. Whether your vehicle is operable or not, as long as it can roll, brake, and steer, Sherpa has got you covered.
In their effort to accommodate a wider client base, Sherpa recently introduced transportation options between the mainland and Hawaii. To ensure seamless service, they’ve even added a Hawaii specialist to their team. Regardless of whether you’re relocating, taking a long vacation, or just needing your vehicle transported to Hawaii, Sherpa simplifies the process; all it takes is a phone call to (877) 850-1231.
Sherpa Auto Transport Services
Sherpa’s services are tailored to accommodate diverse shipping needs. In addition to door-to-door transport, Sherpa also offers car shipping to the 48 contiguous U.S. States and Hawaii and even enclosed trailer shipping for those who require extra protection for their vehicles during transit. The cost of Sherpa’s auto transport is determined by factors like distance, vehicle type, and shipping method, which ensures fair pricing for your chosen services.
One impressive aspect of Sherpa’s services is the Clean Car Guarantee. Ensuring your car arrives in pristine condition, Sherpa offers a free car wash for your vehicle following its shipment. This not only guarantees cleanliness upon arrival but also adds a touch of premium service that sets Sherpa apart from other shipping companies.
Sherpa Auto Transport Expansion
Going beyond the mainland, Sherpa Auto Transport has extended its services to include the beautiful islands of Hawaii. By transporting sedans, SUVs, pickup trucks, and vans between the mainland and Hawaii, Sherpa has proven its commitment to providing comprehensive services to its customers. Whether you’re shipping your vehicle from the East Coast to Hawaii or vice versa, choosing Sherpa Auto Transport ensures a smooth and transparent shipping process.
With their transparent pricing and good customer service, it’s no wonder customers often recommend Sherpa to others for their reliable service.
Pricing and Transparency: Sherpa’s Commitments
A major factor that sets Sherpa Auto Transport apart from its competitors is its commitment to transparent pricing. In an industry riddled with hidden fees and last-minute price hikes, Sherpa’s approach is a breath of fresh air. They believe in providing top-notch customer service, which includes ensuring that your vehicle is picked up and delivered as near to your residence as feasible. The carriers undergo thorough vetting to ensure the provision of dependable service.
Sherpa Auto Transport’s pricing may be relatively higher than other auto transport services, but their Price Lock Promise guarantees that the quoted rates will be the actual rates paid. They quoted $1,300 for a 1,500-mile open transport shipment. This is higher than the industry average of approximately $1,143. This dedication to precise pricing, supported by their Price Lock Promise, distinguishes Sherpa as a reliable auto transport company. With the Sherpa auto transport cost being transparent and guaranteed, customers can have peace of mind when choosing their services.
Price Lock Promise Explained
One of the unique selling propositions of Sherpa Auto Transport is its Price Lock Promise. Unlike other shipping companies that may quote a low initial price only to increase it later, Sherpa’s Price Lock Promise guarantees that the quoted price is the ultimate amount for the vehicle shipment. This means that even if the initially quoted price is insufficient to secure a reliable carrier, Sherpa will provide up to $300 of the initial payment to ensure the transport occurs without altering the original total price.
This commitment to the original quote fosters trust and transparency with their customers, effectively preventing any bait-and-switch pricing tactics. So when you receive a quote from Sherpa, you can rest assured that’s the exact amount you’ll be paying. This straightforward and transparent pricing approach sets Sherpa Auto Transport’s Price Lock Promise apart from other auto transport companies, eliminating any undisclosed expenses and unforeseen fees often encountered by other firms.
Payment Options and Process
Along with the Price Lock Promise, Sherpa Auto Transport also offers a variety of payment options for the convenience of their customers. For the initial payment, Sherpa accepts all major debit and credit cards, including:
Mastercard
Visa
Discover
American Express
The full payment, however, is due upon the delivery of the vehicle. Customers can choose to make this payment using either cash or a certified check. In line with their commitment to transparent pricing, Sherpa Auto Transport does not impose any undisclosed charges. They adhere to their Price Lock Promise, ensuring that the quoted price is the ultimate amount payable upon delivery.
Ensuring Quality and Safety: Sherpa’s Carrier Vetting and Insurance Policies
When it comes to auto transport services, the quality and safety of the carriers are paramount. Sherpa Auto Transport acknowledges this and has rigorous measures in place to guarantee that all their carriers adhere to safety and quality standards. Each carrier undergoes a comprehensive vetting process to ensure compliance with these standards.
Not only do they vet the carriers, but Sherpa also ensures that they have the necessary qualifications to collaborate with them. This includes upholding insurance policies that satisfy Sherpa’s standards, with a minimum of $1 million in liability insurance. Additionally, they undergo evaluation based on their accident history, safety records, and insurance coverage. This commitment to quality and safety is further demonstrated by Sherpa Auto Transport’s comprehensive insurance coverage for the vehicles they transport.
Carrier Vetting Policy
To ensure a high standard of service, every carrier at Sherpa Auto Transport undergoes a comprehensive vetting process. This rigorous process involves:
Assessing accident history, safety reports, and maintenance records
Requiring carriers to possess suitable licensing and maintain satisfactory USDOT safety ratings
Utilizing analytics and customer feedback to evaluate carrier quality
This ensures that Sherpa Auto Transport maintains a high level of service.
One of the standout features of Sherpa’s carrier vetting policy is its commitment to continuous evaluation. Sherpa conducts regular evaluations of carriers to ensure consistent adherence to professional standards in the handling of customers’ vehicles. This ongoing assessment is aimed at upholding a high level of service, which is a testament to Sherpa’s dedication to providing top-notch customer service.
Insurance Coverage
To ensure the safety of your vehicle during transit, Sherpa Auto Transport provides a minimum of $1,000,000 in liability insurance and $100,000 in cargo insurance. This extensive coverage provides protection for the vehicles during transport, offering customers peace of mind.
But Sherpa doesn’t stop there. For high-value vehicles, Sherpa Auto Transport provides additional insurance options and also requires all carriers to maintain a minimum of $1,000,000 in liability insurance and $100,000 in cargo insurance. In this manner, Sherpa guarantees thorough protection for your valuable vehicle during the shipping process.
The Sherpa Shipping Experience: From Quote to Delivery
Sherpa Auto Transport’s dedication to a smooth shipping experience is apparent in their comprehensive process, from the moment you request a quote until your vehicle is delivered. As previously mentioned, their pricing is remarkably transparent, with the total cost established upfront. This commitment to providing transparent pricing, backed by their Price Lock Promise, sets Sherpa apart as a trustworthy auto transport company.
Not only that, but Sherpa also ensures that your vehicle is picked up and delivered as near to your residence as feasible, thanks to their door-to-door service. Their carriers undergo thorough vetting to ensure the provision of dependable service, giving you peace of mind that your vehicle is in safe hands.
Requesting a Quote and Booking
Requesting a quote from Sherpa Auto Transport is a breeze. Customers can either visit their website and complete the instant quote form or contact Sherpa Auto Transport directly at (877) 850-1231 to communicate with an auto transport specialist. Once you provide the necessary details about your vehicle and the specific car shipping services you need, Sherpa provides comprehensive quotes that include insurance coverage, equipping you with all the information necessary for an informed decision.
Once you’ve received your quote, the booking process is equally straightforward. Sherpa Auto Transport’s online FAQ can guide you through every step of the process. Once your booking is confirmed, a carrier will coordinate with you to arrange a convenient pickup time and location for your vehicle, ensuring a hassle-free start to your car shipping experience.
Vehicle Pickup and Tracking
When it comes to picking up your vehicle, Sherpa Auto Transport offers a door-to-door transport service. The carrier collects the vehicle from a secure and legally accessible location and delivers it to the designated destination. This service is not only convenient, but it also ensures the safety of your vehicle throughout its journey.
Keeping track of your vehicle’s location during the shipping process is crucial, a fact well understood by Sherpa Auto Transport. While they do not offer GPS tracking for vehicle shipments, they ensure that customers can remain connected with their auto transport experts to receive real-time updates regarding the whereabouts of their vehicle throughout the shipping process. For any additional updates, customers can always reach out to Sherpa’s customer service at (877) 850-1231.
Vehicle Delivery and Clean Car Guarantee
Upon reaching the destination, Sherpa Auto Transport delivers the vehicle directly to the location specified by the customer using their enclosed transport service. This door-to-door shipping service eliminates the necessity for customers to drop off or pick up the vehicle at a centralized location, thereby adding yet another layer of convenience to the shipping process.
A unique aspect of Sherpa’s service is their Clean Car Guarantee. This complimentary service includes a car wash for the customer’s vehicle following its shipment, ensuring its cleanliness upon arrival. Not only does this guarantee that your car arrives at its destination in pristine condition, but it also means that Sherpa Auto Transport incorporates the expense of the Clean Car Guarantee into their Price Lock Promise, providing transparency and eliminating any extra fees.
Customer Testimonials: Real Experiences with Sherpa Auto Transport
Customer experiences and reviews provide valuable insights into the quality of a company’s services. Sherpa Auto Transport has consistently received positive feedback from customers on the Better Business Bureau and Trustpilot, praising their:
Prompt and efficient delivery
Exceptional customer service
Transparent pricing
Dependable communication
These glowing testimonials reflect their dedication to customer satisfaction and further reinforce their reputation as a reliable auto transport company.
While Sherpa Auto Transport has received overwhelmingly positive feedback, there is always room for improvement. Based on customer reviews, areas of improvement include communication and customer service. Sherpa Auto Transport takes this feedback seriously and urges customers to contact their team at (877) 850-1231 to explore the most suitable solution for their shipment.
Satisfied Customers
Sherpa Auto Transport’s commitment to customer satisfaction is evident in the numerous positive reviews they’ve received. Customers have praised the company for:
Transparent pricing
Exceptional customer service
Prompt and efficient delivery
Convenient scheduling
Efficient communication with drivers
Clean Car Guarantee
Range of discounts offered
These factors have been highlighted as major advantages by customers.
It’s clear that Sherpa’s commitment to providing a seamless and transparent car shipping experience has paid off. Their Price Lock Promise, Clean Car Guarantee, and top-notch customer service have all contributed to their positive reputation, making them a popular choice among customers for their auto shipping needs.
Areas for Improvement
Despite the overwhelmingly positive feedback, there are areas where Sherpa Auto Transport could potentially improve. Based on customer reviews on Transport Reviews, some of the areas in which customers believe Sherpa could make improvements include communication and customer service.
Sherpa Auto Transport handles customer complaints and grievances by urging them to contact their team at (877) 850-1231 to explore the most suitable solution for their shipment.
Advantages of Choosing Sherpa Auto Transport
Opting for Sherpa Auto Transport presents multiple benefits compared to other auto transport companies. Some of these benefits include:
Transparent and upfront pricing
Price Lock Promise, ensuring no hidden fees or last-minute price hikes
Excellent customer service and communication throughout the process
Fully licensed and insured carriers
Door-to-door service, eliminating the need for terminal pick-up or drop-off
Track your vehicle in real-time with their online tracking system
With these benefits, Sherpa Auto Transport provides a reliable and hassle-free experience for transporting your vehicle.
In addition, Sherpa Auto Transport offers the following features and benefits:
Stringent carrier vetting process to ensure the safety of your vehicle
Collaboration with carriers that offer door-to-door transport
Policy against shipping personal items in vehicles to reduce the risk of theft
Ability to handle a range of vehicles
Services are available in the 48 contiguous US states and between the mainland and Hawaii
With these features, Sherpa Auto Transport proves to be a versatile and reliable choice for all your auto shipping needs, including the Sherpa Transport classic service.
Alternative Car Shipping Companies
Despite Sherpa Auto Transport offering a broad range of services and benefits, other well-regarded car shipping companies are also worth considering. Companies like:
Easy Auto Ship
SGT Auto Transport
AmeriFreight
American Auto Shipping
All provide reliable auto transport services. These companies, like Sherpa, are well-regarded in the industry and have positive customer reviews, making them viable alternatives for your auto shipping needs. However, we still recommend Sherpa Auto Transport as a top choice.
However, it’s important to note that each company has its own unique pricing structure and services. For instance, AutoStar Transport Express typically charges an average of $960 for open transport, which is approximately $220 higher than the industry average. Therefore, it’s crucial to compare different companies and choose one that best fits your specific needs and budget.
Summary
In conclusion, Sherpa Auto Transport has emerged as a reliable and customer-centric auto transport company. With their dedication to transparent pricing, supported by their unique Price Lock Promise, and their wide variety of services, including their recent expansion to Hawaii, Sherpa establishes itself as a reliable choice for auto transport.
Their stringent carrier vetting process, ample insurance coverage, and commitment to customer satisfaction, as evidenced by numerous positive reviews, further solidify their reputation in the auto transport industry. Whether you’re relocating, purchasing a car from another state, or just need a vehicle transported, Sherpa Auto Transport can cater to your needs.
Frequently Asked Questions about Sherpa Auto Transport
In the process of choosing an auto transport company, several questions may arise. Here are some frequently asked questions about Sherpa Auto Transport:
Question: What kinds of vehicles are eligible for shipment by Sherpa Auto Transport? Answer: Sherpa Auto Transport is capable of shipping sedans, SUVs, pickup trucks, and vans within the 48 contiguous U.S. states and between Hawaii and the mainland.
Question: Is it within the service offering of Sherpa Auto Transport to deliver vehicles to Alaska? Answer: No, Sherpa Auto Transport does not provide delivery services for vehicles to Alaska.
Question: What is the typical delivery time for a vehicle with Sherpa Auto Transport? Answer: The typical delivery time for a vehicle with Sherpa Auto Transport ranges between one and ten days.
Question: Is it possible for customers to monitor the location of their vehicle while it is being transported by Sherpa Auto Transport? Answer: Yes, customers can stay connected with Sherpa Auto Transport’s professionals to obtain real-time updates regarding the whereabouts of their vehicle throughout the shipping process.
Question: What is the cancellation policy of Sherpa Auto Transport? Answer: If an order is canceled before a Carrier has been designated to transport the Vehicle(s), a dispatch fee of $50 per order will be charged. If the cancellation occurs after the assignment of a carrier, the policy may vary. For further details, please consult Sherpa Auto Transport’s terms and conditions.